Frequently Asked Questions

Our plans scale with your team size and needs. Business is perfect for small marketing teams or agencies beginning their AI journey. Growth adds unlimited messages, more AI models, usage analytics, and advanced collaboration features (ideal for agencies and growing teams). Enterprise includes admin controls, advanced security, SSO, custom integrations, and dedicated support for large organizations. All plans include access to multiple AI models and core collaboration features.

Our free plan gives you access to Juma's core features including collaborative AI chat, shared Projects, and access to GPT-5 and Claude Sonnet models. Perfect for trying our platform and small teams getting started. Free includes 20 messages total for up to 5 users. You can upgrade anytime to unlock unlimited messages and additional features.

Yes! Both Growth and Enterprise plans on annual billing include tailored onboarding to get your team up and running smoothly. The Enterprise plan comes with premium key account management, deployment support, custom training workshops, and dedicated resources to ensure your success.

No. Your data is never used for model training on any plan. We have legal contracts with AI providers that guarantee your conversations are processed and immediately deleted. Your content stays private and secure.

No long-term contracts required. Choose monthly billing for maximum flexibility or save with annual subscriptions.

Scale seamlessly as your business evolves. Add or remove team members instantly, upgrade or downgrade plans without losing any data, and access enterprise features when you're ready. Your content, workflows, and custom assistants move with you across all plan levels. No migration headaches or setup required.

Juma employs enterprise-grade security measures including:

• End-to-end encryption for all data
• Advanced encryption standards (AES-256)
• Ability to deploy on your own infrastructure
• Detailed audit logs
• Granular access controls
• Automated policy enforcement

Juma is compliant with:

• SOC 2 Type II
• ISO 27001
• HIPAA
• GDPR

Our platform undergoes regular security audits and maintains strict compliance with industry standards.

Yes. Juma offers on-premise deployment and private cloud options. You can deploy on your own servers or any cloud provider like AWS, Azure, or GCP. You have full control over where your data lives and how it's managed.

Juma uses a permission system that gives you granular control over who can access what information:

• Project-level access: Control which team members can access specific Projects and their associated content
• Role-based permissions: Administrators can assign different roles (admin, member) with varying levels of access
• Workspace-wide settings: Administrators can configure default settings that apply across the entire workspace

This permission structure keeps sensitive information secure while letting the right people collaborate where they should. Enterprise customers get additional permission controls for enhanced security.

Juma connects you with all the leading AI models including ChatGPT, Claude, Gemini, Perplexity, and more. You're not locked into one provider. Use the strengths of each model for different marketing tasks, all from one workspace where your team can collaborate. Our model-agnostic approach gives your team flexibility and ensures you always have the right tool for each job.

Yes. You can easily switch between AI models mid-conversation or for different tasks within the same Project. Use Claude for one response, then switch to GPT or Gemini for the next without losing your conversation flow. Pick the model that works best for each specific task.

Absolutely. With our Enterprise plan, you can integrate custom or proprietary AI models directly into Juma. Your team gets the same collaborative workspace with your specialized AI. This ensures your workflow matches your exact business needs.

Yes. The Growth plan supports bringing your own API keys, allowing you to maintain control over usage, billing, and security while still using Juma's collaborative platform.

Projects are collaborative workspaces where your team gathers to work on specific clients, campaigns, or initiatives. Each Project acts as a custom assistant trained on the context you provide (brand guidelines, strategy docs, writing examples, asset libraries). Add your knowledge once, and the AI uses it automatically in every chat and document within that Project. Your team gets on-brand, contextually relevant responses without repeating background information every time.

Upload your brand guidelines, style guide, tone of voice docs, and writing examples to your Project. Add instructions about messaging, what to avoid, and how to communicate. The assistant will use all of this automatically in every chat within that Project. Your team will get on-brand responses without explaining your voice every single time.

Absolutely. Create separate Projects for each client, campaign, or content type. Load each one with the specific brand voice, strategy docs, and assets for that work. Your team will switch between assistants depending on what they're working on, and everything will stay organized and on-brief.

Add documents, PDFs, brand guidelines, writing examples, images, strategy briefs, web pages, and files from Notion, Google Drive, OneDrive, and SharePoint. Anything your team needs to reference regularly can train your assistant to work smarter.

You control exactly who can access each Project and the sensitive information inside it. Give team members access only to the Projects they need for their work. This keeps confidential client data, proprietary strategies, and internal documents secure while still letting the right people collaborate where they should.

Absolutely. Just describe the visual you need in any chat, and Juma creates it directly in your conversation. Add your brand guidelines and visual references to your assistants, and the images stay on-brand automatically. No need to switch tools or lose your train of thought.

Yes. Web browsing works in any chat and gives you access to real-time information without leaving your workspace. Juma automatically searches for current data when needed, or you can ask it to look up specific topics. You can turn this on or off from the chat bar depending on what you need.

Shared chats let your whole team jump into the same AI conversation. Everyone can see messages, build on each other's ideas, and learn from how teammates work with AI. It's like gathering around the same table, where the best thinking happens together. You can also keep chats private when you need to work solo, then share them when you're ready for team input.

Absolutely. Juma integrates with n8n, giving you the power to build thousands of custom automation workflows tailored to exactly how your team operates. Automate content approvals, connect your CMS, trigger social media posts, sync with your email marketing platform, generate reports, schedule campaigns, or build any workflow your marketing operations need. Turn repetitive tasks into automated processes and free your team to focus on strategy and creativity. Your team gets AI that fits your process, not the other way around.

Juma integrates with Google Drive, Notion, SharePoint, OneDrive, and n8n for custom workflow automation. Pull in briefs, assets, and strategy docs from the tools your team already uses without switching platforms. Your workflow stays intact.

Yes. Juma provides detailed analytics and reporting features that let administrators monitor usage patterns, track adoption rates across teams, and identify areas for improvement. These insights help you measure ROI and optimize your AI implementation strategy. Available on Growth and Enterprise plans.

Marketing teams using Juma typically save around 12.5 hours per person per week on content creation, editing, and formatting. That's time freed up for strategy, campaign planning, and the higher-impact work that actually moves your business forward.