Set up your client project: brand voice, product map, audience, and existing emails
A Juma Project is a shared space where the team stores everything Juma needs to know about a client or product. Create one project per brand, add context as the team learns more, and Juma uses what is relevant every time the flow runs. For onboarding emails, this is what makes the sequence sound like the brand and target the right activation moment, instead of a generic best-practice draft.
What to add
Brand Voice & Tone Guide
How the brand sounds: warm or direct, playful or precise, the words it uses and avoids. With this in the project, every email comes out in the brand's voice. Without it, Juma infers a reasonable tone from the website and the team edits for voice afterward.
Product & Activation Map
What the product does, the activation moment, and the order features should be introduced. Juma builds the sequence around this. It is the difference between emails that drive the one action that matters and emails that list every feature in the first message.
ICP & Audience Segments
Who is signing up and how they differ: free trial vs. freemium, self-serve vs. sales-assisted, role and seniority. Juma uses this to pitch the copy at the right level and to build separate sequence variants per segment when the motions differ.
Existing Emails & ESP Templates
Past emails that performed, the design system, and the email tool the team uses. Juma matches the house style and formats the output to drop into the existing templates, so the sequence ships without a reformatting pass.
Guide Juma with project info
Add a short description to each knowledge item in the project's info field so Juma knows what each file contains and when to use it. For example:
- Brand Voice & Tone Guide: "Apply to all email copy. Match this voice exactly."
- Product & Activation Map: "Build the sequence around the activation moment named here. Introduce features in this order."
- ICP & Audience Segments: "Use to pitch the copy and to build per-segment variants when motions differ."
- Existing Emails & ESP Templates: "Match this house style. Format output to fit these templates."
Research, structure, and write your onboarding sequence in one chat
Frequently Asked Questions
What does Juma need to write an onboarding email sequence?
A product name and URL, or a short description of what the product does. Juma researches the site for the real features and value props, then asks for anything it could not find, like the activation moment or the target segment. No integration or file upload is required to start.
If the team adds a brand voice guide and a product map to a Juma Project, the sequence comes out in the brand's voice and targets the right activation moment on the first pass. Without a project, Juma infers a reasonable tone from the website and the team adjusts for voice in review.
How many emails should an onboarding sequence have?
Five to seven emails over about two weeks is the proven range for onboarding, with one clear goal per email and the welcome arriving within seconds of signup. Juma proposes a count based on the product's complexity and the signup motion, then lets the team adjust before writing.
More is not better. A short, focused sequence that drives the activation moment beats a long one that tours every feature. Juma also adds completion triggers, so a user who activates early graduates out of onboarding instead of receiving the rest of the scheduled emails.
Can Juma make the sequence behavior-triggered instead of time-based?
Yes. Ask Juma to key each email to a user action or inaction instead of a fixed day, for example "signed up but has not completed the key action in three days." Behavior-triggered sequences respond to what users actually do and recover a meaningful share of users who would otherwise go quiet.
Juma returns the trigger logic next to each email, ready to set up in the team's email platform or product-analytics tool. With a product-analytics integration connected, the triggers can map to real activation events the team already tracks, so the sequence fires on actual behavior rather than assumptions.
What format does the finished sequence come in?
Juma asks how the team wants it: a styled HTML preview that renders all the emails visually, a clean PDF to share for review, or plain text ready to paste into the email tool. The copy is the same across formats; the choice is about how the team wants to review and hand it off.
Each email arrives complete: subject line options, preview text, and body copy, with the send timing or trigger and the goal labeled. The sequence is ready to load into Customer.io, HubSpot, Braze, Loops, or any email platform without a separate formatting pass.
How is this different from writing the emails myself or with a generic AI tool?
A generic AI writes emails from the prompt alone. Juma researches the actual product first, designs the sequence architecture around the activation moment, and writes copy grounded in the real features, then delivers it in a ready-to-use format. The research and structure are the work that makes the difference, and they are the parts a blank prompt skips.
The flow handles the repeatable parts: research, structure, first-draft copy, and formatting. The decisions about positioning, which activation moment to bet on, and the final edit stay with the team. Strategy, taste, and judgment stay human; Juma gives the team a researched, structured draft to refine instead of a blank page.